Platform Privacy Policy

At GNi Design and Planning Technologies Ltd. ("GNi," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our kitchen and bath design platform and related services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services, including:

• Account Information: Name, email address, password, phone number, and company details when you create an account
• Profile Information: Professional credentials, business information, and preferences
• Project Data: Design files, floor plans, measurements, product selections, client information (if applicable), and project notes
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Usage Data: Features accessed, actions taken, time spent on platform, and interaction patterns
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies
• Log Data: Server logs, including access times, pages viewed, and system activity

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our design platform and related services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Product Improvement: To analyze usage patterns, develop new features, and enhance user experience
• Communication: To send you service updates, technical notices, security alerts, and marketing communications (with your consent)
• Payment Processing: To process transactions and send billing-related information
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with legal obligations and enforce our terms of service
• Analytics: To understand how users interact with our platform and improve our services

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processing services
• Email and communication platforms
• Analytics and performance monitoring services
• Customer support and help desk tools

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Employee training on data security and privacy practices
• Secure development practices and code reviews

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request restriction of how we process your information
• Object: Object to our processing of your personal information

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and other tools. Note that disabling cookies may affect the functionality of our platform.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

13. Jurisdiction-Specific Information

For European Union Users (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (note: we do not sell personal information).

Thank you for trusting GNi with your information. We are committed to protecting your privacy and providing a secure platform for all your design needs.